Support
One person reads this mailbox. Expect a reply within two working days.
Write to and say which app you are using and what happened. A screenshot helps more than anything else.
Before you write
- A purchase did not appear. Open the app, find Restore Purchases in its settings and tap it. Purchases are held by Apple against your Apple Account, so this brings them back on any device you are signed in to.
- You want to cancel a subscription. That is done in Apple's settings, not in the app: open Settings, tap your name, then Subscriptions. Deleting the app does not cancel anything.
- You want a refund. Apple handles every refund for App Store purchases. Go to reportaproblem.apple.com and sign in.
- You want your data removed. Most of our apps keep everything on your device, so deleting the app deletes the data. For the few that sign you in, write to us and say so, and the account and anything stored with it is deleted.
Reporting something serious
If you have found a security problem, or content in an app that should not be there, put SECURITY or REPORT at the start of the subject line and it gets looked at first.